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Customer Reviews
I wanted to pass along a big THANK YOU and kudos to Mark Moritz for his professionalism, excellent customer service, taking the extra time and patience to answer our questions, set up an appointment, walk us through the steps of purchasing a new vehicle and thoroughly covering the vehicle operations during a pandemic. When we met Mark he was recovering from a broken wrist and then we learned several weeks ago he was dealing with a serious health issue. He was able to hand the baton off to other members of your team to help us with a parts replacement and incredibly Mark still made us a priority following up with us to see how things were progressing.
Mark spoke very highly of you and the high standards you have set as an organization and the top notch customer service your dealership extends whether it is by way of a vehicle purchase or through the service department. Although it a was a bit concerning to have the fuel pump go out on our 2020 RAV4 and need to be replaced within the first month of ownership, Mark was very reassuring and the service team supported us every step of the way and we are really enjoying our RAV4.
Thank you and your team for a job well done!... More
Less than a month ago
My wife and I wanted to thank you for all of your help, on the initial lease when we worked with you two years ago and with our current finance/buyout of the lease.
As someone who was in car sales I can appreciate having someone who is honest and hardworking help through the process.
It’s not common in your field, but it’s nice to know customer service still means something to some people.
Thank you from us both. You’ve earned it.
Less than a month ago
I hate car shopping. But my experience today with Jerry Nix at Toyota of Puyallup was totally different. He answered all my questions, listened to what was important to me and then exceeded my expectations. I left thrilled with my purchase and even fully set up with all the features. I can't say enough good things about Jerry and his team. I'd highly recommend them! And I love my new Hybrid Rav4!
Less than a month ago
Guy who helped was so cool and easy to deal with. Thanks to him and the rest of TOYOTA staff I drove away in a new suv. Thanks guys you are the BEST team around
Less than a month ago
Great place to buy a car friendly sales people I recently repaired their car wash welded up the rail to get them back up and washing cars again. Great people to work with thank you Toyota of Puyallup
Over a month ago