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Map 1400 River Road, Puyallup, WA Showroom 8:30-8pm Hours (253) 286-6000 Call
Home / About Toyota of Puyallup in Puyallup, WA / Toyota of Puyallup customer reviews in Puyallup WA

How Are We Doing?

What is it like to shop at Toyota of Puyallup? We invite you to see what our customers have to say here in our testimonials. Here you will find reviews from Toyota of Puyallup customers, many of whom have been doing business with us for many years. We hope you will consider leaving a review of your own once you have been in to see us.

71 Testimonials
4.9 out of 5 stars
5 star
65
4 star
6
3 star
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2 star
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1 star
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Bought three new hybrids cars here over past 10 years. Very courteous, knowledgeable and helpful staff. Not pushy.
AL Adams
2020-10-16
I want you to know how much we appreciate the excellent service your team provided when we came in during the week of December 14 2020, shopping for a new car for our friends. The team I am referring to is: Jerry Nix, Joe Luna, Shane “K” and Tiffany Adam. Their attention to detail, professional manner, great superlative and communication skills, and genuine warmth, made our transactions even better than we expected. From the time we walked in the door until we purchased our cars, the team answered any questions asked and exhibited the best attitude toward all of us. They put us at ease and made the process a comfortable one, so much so that the wife and I even purchased a car. What a pleasant encounter to a tumultuous year. Please accept our gratitude towards you and your team for providing a speedy, relaxed, and efficient process to our purchases. You should be proud of the team you’ve fostered; we will continue to buy our cars at “Toyota of Puyallup” and refer our friends as well. Again, thank you for wonderful experience.... More
Ed & Kwi
2020-12-18
I am a Personal Vehicle Shopper. I have several times brought in clients to purchase a vehicle that I have found on line at this Dealer. Each and every time I and my client leave with a smile and a vehicle. The individuals, from the sales person to the sales manager are wonderful to work with. No pressure is involved to create a sale for them. The staff bend over backwards to satisfy the customers, always smiling.
Tj Graham
2021-01-29
Staff are friendly and helpful. Always a positive experience.
Stacy Rivas
2020-07-17
Great place to buy a car friendly sales people I recently repaired their car wash welded up the rail to get them back up and washing cars again. Great people to work with thank you Toyota of Puyallup
Pete Brady
2020-05-18
Hi, my good friend Vantha, Thank you very much for helping me with my purchase! You were so kind, flexible, understanding, warm, helpful above and beyond, thoughtful and a true light from your core - Thank You! I will be very happy to refer anyone that crosses my path. I received a lot of positive comments on the car I traded, prior to letting it go and everyday I have been grateful and thankful for that car! I don't think you will have any problem re - selling it. Some expressed jealousy for me having it and that is likely to happen again with the one that I just purchased - That is how powerful Toyota is! It is just a matter of drawing the people in to your store to see and meet all of you Beautiful, Kind, Helpful, Understanding, and Wonderful, Human, People that truly reflect a Love and Caring you don't find very often elsewhere! It is an Awesome and Much Appreciated experience! Everyone that I have met and even seen working at your Toyota branch including the people in the service department, finance department, and other, make an Awesome team! Everyone is so kind and helpful. I know that you are there to make money - I can appreciate that - but, it did NOT feel like that - you all go far above that type of standard! It is more like I do not want to leave here because you reflect a family type environment, really caring and genuinely helpful. You did not hesitate, you were patient with me and very helpful, even jumping hurdles that I could not jump myself - I truly appreciate that! I noticed everyone is connected and like a tight fit family there, even willing and ready to accept outsiders in, creating a magnetic, truly beautiful environment! The entire process and experience is totally Amazing, Wonderful, and Delightfully filled with a sense of joy that is definitely memorable - in a great way! - Very Awesome to experience! Thank you for allowing me to feel and experience that! The outflowing energy of genuinely caring is what really influenced my buying decision. It has been reflected every time I have been to your dealership - Thank you! Thank you Vantha for going above and beyond to assist me, making it a truly beautiful experience, and causing me to leave with a sense of knowing I made a great decision. Also, thank you for the warmth that you shared through being the truly beautiful person that you are - I needed that, am grateful, and appreciative for having even met you! Thank you very much!!! Please, tell Mark and Joe thank you also! I do not want to create any disharmony and they both are genuinely Beautiful People also - All have been uniquely helpful to me and it is Appreciated and Remembered! I look forward to one day being able to reflect the warmth and caring each one of you have shown to me, back to you all. In the meantime, I will try to pay it forward. Thank You, Thank You, and Thank You! Warmest Wishes and Blessings My Friend - You are Awesome and a Very Beautiful Spirit, Robbin Lopeman... More
Robbin Lopeman
2020-10-26
Came in today looking to get into a reliable vehicle after going through rough times during the pandemic. Todd is an amazing salesman; friendly, honest and very hard-working. Theresa in Finance really went the extra mile to help and I drove home in a 2021 Corolla with a very feasible payment plan. Would 100% recommend Toyota of Puyallup and I’ll definitely do business with them again. They care about Customer Service. And support Veterans all the way!
Lydia Smith
2021-03-19
Good morning, I wanted to send an email to thank you and your staff for such an amazing experience buying our new 4Runner. My husband and I moved to Washington from Los Angeles five years ago and started bringing our Corolla to your service department for a couple of recall issues. Your service team was always so nice and responsive and went above and beyond to make sure we were taken care of. We started thinking about a new vehicle about a year ago and we did a lot of research. Our favorite vehicle was the 4Runner, but we waited for the right timing. We initially stopped by your dealership December 31, 2020 and worked with Carrie. She was so amazing. She didn’t pressure us, but made sure we knew all of our options. We ended up putting a payment down to reserve a new 4Runner, but something came up and my husband came to ask for it back. We felt horrible, but Carrie was so kind and understanding. About a month later we returned to the dealership and we were ready to buy a 4Runner that day. We asked for Carrie who helped us out, and again was so kind and helpful. She made sure we knew all of our options and she found the exact type of 4Runner we wanted. We were so thrilled that the vehicle was available and that it qualified under the Costco auto program. Andrew explained the Costco portion to us and Carried helped us with selecting features and everything else. We were nervous about the financing portion of the purchase due to previous experiences at dealerships, but Tiffany made everything so simple. And the great service didn’t end there. We opted for running boards and some other features for our new vehicle and the service department really knocked it out of the park. They got us scheduled in quickly and had everything completed in a couple of days. It was amazing! Plus, they even washed our new ride and cleaned the mats! Everyone we have worked with at your dealership has been phenomenal! Carrie, Tiffany, Andrew and the service department team are absolutely amazing!!! Thank you for everything!... More
Susan and Daniel
2021-02-16
I do not normally write reviews, but as Mark Lucas and his co-workers at Toyota of Puyallup did such an great job working with and taking care of me through the sales process, I wanted to ensure he/they were recognized for their efforts. Mark is extremely knowledgeable, extremely courteous, and truly loves his job. I had a unique situation which he nor his co-workers had ever encountered. Greg Backstorm went above and beyond by reaching out to other subject matter experts and getting the answers we needed. If you are in the market for a new Toyota, or used vehicle, I recommend making Toyota f Puyallup your first stop.... More
Chris Tari
2019-09-18
Jon Martinez is the best! Highly recommend him to everyone looking for a vehicle. Jon opened the door and greeted us as we walked in to the dealership. He asked us if we needed any help and if we were looking for anyone in particular. We did, and talked to Andrew in the internet sales department. Jon was very professional, friendly and knowledgeable. They didn't have the car we wanted to see initially sold before we got there literally but test drove another similar one. Jon took over from there, No pushy sales tactics, up front pricing, honest, left us to explore and find what we wanted. Initially, we left to get some lunch and think about what to do but 2 days of looking and several dealerships under our belt we decided we wanted a Toyota. I called Jon to ask if they had another car in the lot with the options we wanted exactly but they didn't. Jon took it upon himself to find one with all the options but it was a different color that they had and offered to bring it up front for us to look at when we came back. It was a looker and definitely more than what we expected. From there, we got our financing, finalized the paperwork, and off the lot in our brand new Toyota. Every one of the staff was professional and I must say 5 stars, hands down. My family and I love our new Toyota and recommend anyone to come here and ask for Jon.... More
Jan Villanueva
2020-12-14
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Toyota of Puyallup

1400 River Road, Puyallup, WA 98371
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Sales:  (253) 286-6000 
Service: (253) 286-6100

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Mon - Fri:      8:30 am - 8:00 pm
Saturday:      8:30 am - 8:00 pm
Sunday:        10:00 am - 7:00 pm

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Mon - Fri:      7:30 am - 6:00 pm
Saturday:      7:30 am - 5:30 pm
Sunday:        Closed

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